Privacy Policy

Effective Date: March 2026

This Privacy Policy describes how Alsama Group EURL, operating under the brand name Jolvy ("Jolvy," "we," "us," or "our"), collects, uses, and protects your information when you visit our website or make a purchase from www.tryjolvy.com (the "Site").

By using the Site, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information

When you place an order, subscribe to our newsletter, or interact with our customer service, we may collect:

Name
Email address
Shipping and billing address
Payment information (processed securely by third-party providers)
Phone number

Non-Personal Information

We may also collect data about how you use our Site, including:

IP address
Browser type and version
Device type
Time zone
Pages visited and time spent
Referring site or source
Country and language preferences

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Process and fulfill orders
Communicate with you about your purchase or account
Send you marketing emails (only if you opt in)
Improve our website and user experience
Prevent fraud and ensure site security
Personalize your shopping experience
Analyze website traffic and performance
Comply with legal obligations

3. SHARING YOUR INFORMATION

We do not sell your personal data.

We may share your information with trusted third parties who help us operate our business, including:

Payment processors (Shopify Payments, PayPal, Stripe)
Fulfillment and shipping partners
Email and marketing platforms (e.g., Klaviyo)
Website hosting (Shopify Inc.)
Analytics tools (e.g., Google Analytics)
Advertising platforms (see Section 4 below)

These third parties are only given the data they need to perform their services and are required to protect your information.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and performance
Provide a more personalized shopping experience
Measure the effectiveness of our marketing campaigns

We use cookies, web beacons, pixels (including Meta Pixel, TikTok Pixel, and Google Ads tags), and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our website and advertisements. This data helps us personalize your experience, analyze website traffic, measure the effectiveness of our marketing campaigns, and deliver interest-based advertising.

This includes sharing data with third-party advertising partners like Meta (Facebook/Instagram), TikTok, Google, and Pinterest for retargeting and audience matching purposes.

You can manage your cookie preferences through your browser settings and opt out of certain interest-based advertising through industry opt-out tools such as:

Network Advertising Initiative: www.networkadvertising.org/choices
Digital Advertising Alliance: www.aboutads.info/choices
Your Online Choices (EU): www.youronlinechoices.eu

You can disable cookies through your browser settings, but it may affect site functionality.

5. YOUR RIGHTS

Depending on your location, you may have the right to:

Access or correct your personal data
Request the deletion of your data
Opt out of marketing communications at any time
Withdraw consent where applicable

For Residents of the United States

If you are a resident of California, Colorado, Connecticut, Utah, Virginia, or other states with applicable privacy laws, you may have specific rights regarding your personal information, including under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights may include:

The right to know what personal information is collected, used, disclosed, or sold
The right to delete personal information
The right to correct inaccurate personal information
The right to opt out of the sale or sharing of personal information
The right to limit the use and disclosure of sensitive personal information

To exercise these rights, please contact us at contact@tryjolvy.com. We will respond to your request within the timeframe required by applicable law.

For Residents of the European Economic Area (EEA) and United Kingdom

As Jolvy is operated by Alsama Group EURL, a company registered in France, we comply with the General Data Protection Regulation (GDPR). If you are located in the EEA or UK, you have additional rights including:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time

To exercise any of these rights, please email us at contact@tryjolvy.com. You also have the right to lodge a complaint with your local data protection authority.

For Residents of Canada

If you are a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access and correct your personal information. To make a request, please contact us at contact@tryjolvy.com.

For Residents of Australia

If you are a resident of Australia, your personal information is protected under the Privacy Act 1988. You have the right to access and correct your personal information. To make a request, please contact us at contact@tryjolvy.com.

For All Users

To make any privacy-related request, please email us at contact@tryjolvy.com. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for a period of 5 years for accounting and tax compliance purposes. You may request deletion of your data at any time by contacting us at contact@tryjolvy.com.

7. DATA SECURITY

We implement appropriate safeguards to protect your personal information, including encryption and secure servers. All payment transactions are processed through Shopify Payments and are encrypted using SSL technology. Your payment information is never stored on our servers.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. INTERNATIONAL DATA TRANSFERS

As Jolvy is operated by Alsama Group EURL based in France and serves customers in the United States, Canada, United Kingdom, and Australia, your personal information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including standard contractual clauses where required.

9. EMAIL AND SMS MARKETING

Email Marketing

By subscribing to our newsletter or making a purchase, you may receive marketing emails from Jolvy about new products, promotions, and coloring tips. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at contact@tryjolvy.com.

SMS/MMS Mobile Marketing

By subscribing to Jolvy text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP to any message received or by contacting us at contact@tryjolvy.com.

10. USER-GENERATED CONTENT AND REVIEW DATA

When you submit user-generated content, such as product reviews, testimonials, photos, or videos, we collect the information you provide, including your name, email address, and the content itself.

This data may be publicly displayed on our website, social media channels, or used in marketing materials. We may also collect data related to your interaction with review platforms.

By submitting such content, you grant us permission to use it as described in our Terms of Service. If you wish to have your user-generated content removed, please contact us at contact@tryjolvy.com.

11. THIRD-PARTY SERVICES

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

12. CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us at contact@tryjolvy.com and we will promptly delete the information.

13. DO NOT TRACK SIGNALS

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Our Site does not currently respond to "Do Not Track" signals, as there is no industry standard for how to handle these requests.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our Site or by sending you an email.

15. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Jolvy (operated by Alsama Group EURL)
Email: contact@tryjolvy.com
Website: www.tryjolvy.com

For privacy-specific requests, please include "Privacy Request" in your email subject line along with your full name and order number (if applicable) so we can assist you promptly.

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